Refund Policy

Understanding our refund policy and how to request a refund

Last updated: June 1, 2025

1. Introduction

At Mythic Smurfs, we strive to provide high-quality products and services. This refund policy outlines the conditions under which you may request a refund for your purchases.

2. General Refund Policy

Due to the nature of our digital products and services, all sales are final and generally non-refundable. However, we understand that there are exceptional circumstances that may warrant consideration for a refund request.

3. Potential Refund Cases

We may consider refund requests in the following cases:

3.1 League of Legends Accounts

  • Mismatch with description: If the account you received does not significantly match the description provided on our website.
  • Inaccessibility: If you cannot access the account within 24 hours of purchase due to an issue on our end.
  • Warranty refund: If the account is banned or reclaimed by the original owner within the specified warranty period (usually 30 days).

3.2 Elo Boosting Services

  • Service not completed: If the boosting service was not completed as agreed.
  • Significant delay: If there is a significant delay (more than 14 days) in completing the service without reasonable explanation.

3.3 Coaching Services

  • Cancellation by us: If we cancel a coaching session and cannot reschedule it at a suitable time.
  • Coaching quality: If the coaching quality is significantly below expected professional standards.

4. Cases Where Refunds Are Not Provided

Refund requests will not be considered in the following cases:

  • Change of mind: Simply changing your mind after purchase does not qualify you for a refund.
  • Account ban after warranty: If the account is banned or reclaimed after the warranty period expires.
  • Terms violation: If you violated our Terms of Use or Riot Games' Terms of Service.
  • Incorrect information: If you provided incorrect or misleading information when purchasing.
  • Cancellation by you: If you cancel a scheduled coaching session with less than 24 hours notice.

5. Refund Request Process

To request a refund, please follow these steps:

  1. Contact customer service: Submit a refund request through our contact form or email us at support@mythicsmurfs.com.
  2. Provide required information: Your request must include:
    • Order number
    • Purchase date
    • Reason for refund request
    • Any supporting evidence (screenshots, messages, etc.)
  3. Wait for review: We will review your request within 3-5 business days.
  4. Refund decision: We will notify you of our decision via email.

6. Refund Methods

If your refund request is approved, it will be processed as follows:

  • Original payment method: The amount will be refunded to the original payment method you used for the purchase.
  • Processing time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • Store credit: In some cases, we may offer store credit instead of a cash refund.

7. Partial Refunds

In some cases, we may offer a partial refund if part of the service has been used or if the issue does not affect the full value of the product.

8. Right to Refuse

We reserve the right to refuse refund requests that do not comply with our policy or that we believe are fraudulent. Our decision is final in all matters relating to refunds.

9. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions about this refund policy, please contact us.